Creating Calm Behind the Creativity
Lumen & Loom
Industry
Branding & Design
Client
Julien Vega
Start Date
March 2025
Julien, the founder of a boutique design studio, was delivering stunning work—but the internal systems were anything but polished. Juggling proposals, DMs, and client timelines was cutting into his creative flow.
The Challenge: Before the Build
Julien’s team was delivering high-touch service with low-efficiency tools. Onboarding was slow, feedback loops were unclear, and no one had a clear view of project timelines. Something had to shift.
Align
We mapped their service journey and rebuilt the inquiry-to-offboarding process for clarity and ease.
Automate
Automations were set up for proposals, approvals, and client communications—cutting admin time in half.
Aesthetic
Every form, email, and touchpoint was elevated to match the studio’s premium design aesthetic.
Amplify
We created project templates and a repeatable delivery workflow, allowing the team to deliver with ease and consistency.
What We Delivered
- Full ecosystem audit + service flow map
- Automated client intake & onboarding system
- Branded client communication templates
- Internal workflow templates
- Offboarding and feedback system
The Transformation
Julien and his team now work with clarity, efficiency, and ease. Projects stay on track, clients feel held, and the creative energy that built the business is finally protected.
Monday - Friday; 9:00am - 5:00 pm
